Terms and Conditions
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OUR TERMS & CONDITIONS CAN BE SUBJECT TO CHANGES WITHOUT GIVING PRIOR NOTICE.
Driving Experience
all hirers must have held a full driving licence for at least 12 months. we cannot supply to anyone with a provisinal licence or someone who has not held a full licence for less then 12 months.
Age Restrictions
All hirers must be between 23 and 75 years of age although there are some vehicles that require a minimum age, these vehicles are indicated on the fleet section of the booking process. Hirers between the ages of 23 and 25 do have an extra excess surcharge.
Driving Licence Endorsements
Whilst we are able to hire to customers with some endorsements on their licence there are certain endorsments on their licence, which, for insurance reasons restrict our ability to supply a vehicle. We can supply to customers with up to 9 points for speeding and we can also accommodate some road traffic offences. We cannot supply to anyone with a DR, IN or BA code issued within the last 5 years, Also if you have a DD or CD code or any other offence code you are unsure about please contact our reservations team for clarification.
Occupation
There are restrictions imposed by our insurers which mean that we are unfortunately unable to hire to persons in certain occupational areas. These Include professional entertainers, professional sports persons, Publicans, Night club owners, owners of gaming establishments members of foreign military and students.
Mini Bus Hire
Due to insurance restrictions we are unable to supply Mini busses to anyone with a licence issued outside of the UK. All drivers must be over 23 years old. If you did not pass your driving test before 1997 your licence must show the D1 category. If you are unsure about any of the above then please contact our office on 01303 252086.
Responsibility for Rental Vehicle
FVR holds the renter responsible for the safe return of the rental vehicle in the same condition as it was rented, except for normal wear and tear. Unless prohibited by law, a renter may be held responsible for all damages, including loss of use should the vehicle be damaged in an accident, stolen or vandalised. This is the case regardless of fault. The renter may also be asked to pay for the damage up to and including the total cost of replacing the vehicle in case of a total wreck or loss. Be sure any estimated damage to the vehicle has been recorded properly before leaving the rental location.
Collision damage waiver insurance
The hirer can purchase collision damage waiver insurance.An option, that if purchased at an additional charge per day or included in your reserved rate, eliminates responsibility for damage to or loss of a FVR vehicle as long as terms of the rental agreement have not been violated.
Collision Damage Waiver is referred to as Damage Liability Waiver for rentals in the UK.
Collision Damage Waiver is NOT insurance.
It covers any damage to or loss of the rental vehicle.
Exclusions to collision damage waiver are any overhead height damage to any of our vehicles, tyre damage or punctures, glass damage costs, or driving without due care and attention, negligence and dangerous driving in any of our vehicles. All costs incurred by us will be passed onto the customer and charged directly to the credit or debit card that was used when the booking was placed.
Returning your Vehicle
Give yourself ample time to return your vehicle. While we pride ourselves on expediting the return, you may still need a few moments.
The vehicle is expected to be returned in the same condition as rented to the customer. Normal wear and tear is expected.
The vehicle should be checked for damage at the time of return both by you and your return agent. If there is damage, you may be required to fill out a damage report.
Make sure to take a copy of the damage report with you for any insurance and/or credit card reimbursement procedures.
If special cleaning is required for whatever reason, a separate charge will be made directly to the customer to cover the cost of any cleaning.
Additional Drivers
An additional 3 drivers are permitted to drive the rental vehicle requested making a total of 4 drivers. The charges for any required additional drivers is £5.00 Per day for any of the vehicles we supply.
Cancellation Policy
Should you request to cancel your reservation then this has to be advised with 72 Hours notice. Any cancellation made after this period will incur a £25.00 cancellation fee. If you re-book at the time of your cancellation then your fee will be taken off your next rental reservation.
London Congestion Charge, Parking and Speeding fines
It is the hirers responsibility, to pay all London congestion charges, parking and speeding fines. If our company receive notification of an unpaid fine, then we will charge the amount of the fine plus a £35.00 + VAT admin charge to the card used upon booking.
Loss of vehicles keys
In the event of the rental vehicles keys being mislaid, lost, or stolen, then our company will charge for the courier charges to deliver the spare keys plus the total cost to replace the missing keys and reprogramming of central locking key fob if required.
Your requested rental vehicle
Every effort is made to supply the model of the rental vehicle of your choice. However, there may be occasions that a substitute vehicle of the same size and specification may well be supplied in place of the requested vehicle due to lack of availability. In addition, we cannot guarantee a specific colour of vehicle.
Early returns
Please note that we will not issue any refunds unless otherwise agreed in advance should you return the rental vehicle supplied before the pre arranged termination time and date.
Rental vehicles supplied travelling to other ECC countries
We allow our rental vehicles to be taken abroad to EEC members and European insurance cover is supplied. All vehicles are covered by RAC roadside assistance and recovery service. Under no circumstances will we allow any of our rental vehicles be taken abroad without our prior consent. All customers will be required to leave a deposit before the vehicle leaves.check the dvla web for full details.
Please note we can supply your overseas pack (high vis jacket, first aid kit, fire exstingsher, warning triangle and headlight converters) at an extra cost.
Rules and regulations, check before you travel
If you are planning to drive to abroad, you will need to be aware of your responsibilities to follow driving laws in your destination country. We strongly recommend you make your own investigations before travelling.
Alternatively, The RAC website (www.rac.co.uk/driving-abroad/) provides useful information and tips on driving abroad.
Complaints procedure
Our company is confident, that the service we offer to all of our customers will be of the highest standard and that your rental vehicle supplied will be very satisfactory. However, should you wish to lodge a complaint, then this must be submitted via e-mail within 28 days from the commencement day of your rental vehicle being supplied. On receipt of your e-mailed complaint we will then investigate and respond within 7 working days. Please note, that any complaint received later than the 28 days, cannot be accepted.
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